Direct Booking Growth for Property Managers |
Own Your Guest Journey. Drive Direct Revenue.
Turn guest data into direct bookings with the only AI-powered platform built for enterprise hospitality. Manage millions of guest relationships, automate personalized experiences, and watch your direct revenue soar... all from one unified platform.
0k+
Properties
0M
Guests
0%
Uptime SLA
0%
Direct Inc. YoY
Trusted by leading hospitality brands
Platform
Everything You Need in One Platform
Purpose-built tools for hospitality teams to manage guest relationships, automate operations, and drive direct revenue.
Vacation Rental CRM
Purpose-built CRM for vacation rentals and resorts, connected directly to your PMS. Track guest preferences, owner relationships, and property performance with real-time synchronization.
Unified Inbox
Complete conversation timeline across all channels in one view. Email, SMS, WhatsApp, and platform messages organized chronologically for seamless guest communication.
Enterprise Voice System
In-house call center with soft clients, DND routing, and calls connected directly to PMS. Fully contextualized calls with guest history, call recording, and real-time analytics.
Voice AI Agents
AI-powered voice agents that handle calls naturally with full property context. 24/7 coverage with sub-second response times, natural conversation, and seamless warm transfer to human agents.
Lead Management
Most sophisticated lead management in hospitality. Lead categories, types, status tracking, and pipeline automation. Complete with notes, tags, assets, and custom fields.
Task Automation
Link messages directly to tasks with monitoring and updates. Assign to specific agents or units, track completion, and automate follow-ups across your entire team.
Digital Guidebooks
Web-based guidebooks connected directly to PMS with all property photos. Add conditions for personalized content. Fully compliant with Airbnb off-platform policies.
Guest Verification
Complete guest verification with agent assignment. Guests upload IDs, remote service validates authenticity. Blue check verification displayed throughout system including calls.
Guest WiFi Management
Centralized WiFi management across all properties with custom splash pages, bandwidth control, and usage analytics.
Advanced Segmentation
Create dynamic guest segments based on behavior, preferences, and lifetime value. Power targeted campaigns across your entire portfolio.
AI Automations
Transactional messages for pre-stay and post-stay across all channels. Conditions on each node, time-based triggers, and full reservation context for intelligent automation.
Website Chat Widget
Intelligent chat system with AI-powered responses, lead qualification, and seamless handoff to human agents when needed.
WhatsApp & Airbnb Integration
SendSquared is an official partner with WhatsApp and Airbnb. Accept reservations, message guests, and manage multiple accounts seamlessly. Track agent activity without sharing individual account access.
LTV & Revenue Analytics
Lifetime value analytics connected directly to your PMS. Real-time revenue tracking, guest spending patterns, and predictive modeling for revenue optimization.
Email Marketing Platform
Marketing campaigns connected directly to PMS data. Automated segmentation, campaign performance tracking, and deliverability optimization for maximum engagement.
Postcard Marketing
Send physical postcards and letters to guests and owners directly from your CRM. Handwriting-style fonts, QR codes, UV coating, lifecycle tracking, and full campaign integration with email, SMS, and automations.
Reporting & Analytics
Executive summaries, agent productivity, lead compliance, call abandonment, survey scores, and email campaign revenue. Scheduled, exportable, and built for hospitality operators who need answers.
Owner Acquisition
Scout system to find every parcel in your market. Identify property owners with actual addresses and create custom proformas for targeted acquisition campaigns.
Guest Surveys
Reservation-based surveys with NPS scoring, Z-score analysis, and multi-channel delivery. Agent notifications on low ratings enable real-time service recovery.
Salesrooms
Track owner interactions with your brand. Share proformas and property info via scannable postcards or email. Get critical information to owners instantly.
AI Agents
CRM agents that autonomously handle tasks, send emails, reorganize todos, build knowledge bases, and analyze sentiment scores for guests and owners.
Testimonials
Trusted by Hospitality Leaders
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
4.9/5
Average Rating
98%
Would Recommend
<90 days
Time to ROI
Ethos
A People-First Philosophy
At SendSquared, we believe the traditional boundaries between owners and guests are artificial. Owners are guests, and guests are owners. By breaking down these data silos, we unlock powerful insights into what truly defines both relationships. This unified perspective gives you the introspection needed to understand what makes an owner, and inversely, what makes a guest, creating exceptional experiences that transform both journeys.
Loyal Owner
Expanding your portfolio while maximizing value from existing properties
Current Owner
Building lasting relationships that drive retention and growth
Future Owner
Converting prospects with targeted communication that inspires ownership
Future Guest
Creating desire through personalized outreach that drives bookings
Current Guest
Delivering exceptional experiences that exceed expectations
Loyal Guest
Cultivating repeat business through recognition and exclusive benefits
Mobile App
Take SendSquared Anywhere
Manage your guests and reservations on the go with our powerful mobile app. Get instant notifications, respond to any message, and delegate or monitor your business from anywhere in the world.
- Real-time guest messaging
- Recorded phone calls on the go
- CRM with PMS reservation data
- Lead Management and Pipeline
Ready to Transform Your Operations?
Join industry leaders who trust SendSquared to manage millions of guest interactions and thousands of properties with unmatched efficiency.
Or call our enterprise team directly: 1-855-340-SEND
White-glove onboarding
Dedicated success manager
Custom integrations
24/7 enterprise support