Collins Vacation Rentals used a legacy voice system for 13 years but consistently struggled with its poor third-party integration with their property management system (Barefoot Technologies). The third-party integration caused delayed or inaccurate data, leading to missed sales and poor customer service.
SendSquared's direct partnership with Barefoot, by contrast, enables Collins' agents to have up to the minute access to reservation data directly inside SendSquared Voice. In addition, the direct partnership between SendSquared and Barefoot also means that guest communications are accessible within Barefoot, meaning no matter where an agent is, they have a complete picture of the guest's journey.
Since moving to SendSquared, Collins Vacation Rentals has seen a significant decrease in dropped calls, and their team has significantly increased their close rate with callers.