Product Update - March 23rd, 2022
Additional features have been released for the new Email Inbox so agents can now correspond directly with a guest or potential guest all in one consolidated location.
Visual updates to distinguish new vs.read messages when viewing the email inbox.
Emails can be assigned to specific users and filter by assignee.
Leads can be created directly from an email in the inbox.
Template types created to associate what email templates you want usable to select when sending replies.
Ability to have auto reply templates pre-populate the response body with full token replacement.
Visual updates to Voice call recording button to flip correctly when a call is paused manually.
Lead Dashboard has additional filters for lead status & follow up date.
Voicemail view displays unlistened & queue voicemails by default.
More updates to the automations and template token replacement from the PMS integrations, leads & contacts