Updates:
- Ability to assign and transfer voicemails to other agents now has permissions behind it so that it can be controlled from the user level
- Agent logout of the system will now automatically log them out of the agent dashboard
- Phone numbers are now configurable to be shown as caller ID to select when making outbound calls in the platform
- Updated the ring time for an outbound call so it has time to hit the external receiving carriers voicemail
- Configurable agent dial destinations so that there are multi-select options per agent of where a call can be routed to
- Prioritize agents in queues to determine order of who will get calls based on rankings
- Direct dial phone numbers can now be used in auto attendant menus and queue failovers options
- Contacts now have the option of being changed to a company type from the guest profile directly
- Queue names are now visible in the call status dashboard vs. the queue number id
- Outbound calls can now be placed on hold and on mute
- Allowing deleting of messages from the inbox so to not clutter up old messages & voicemails that have been handled
- Fixed issue where calls are ringing for a shorter amount of time routing to the next available agent quicker
- Fixed issue of notes not populating in certain instances in contacts and companies
