Strategy
4 Types of CRM Systems Hotels Actually Need
The 4 types of CRM systems: Operational, Analytical, Collaborative, and Strategic. Which type hotels and vacation rentals actually need.
Strategy
Hotel Direct Booking Strategy: Reduce OTAs
A hotel direct booking strategy built on guest data capture, CRM segmentation, automated remarketing, and revenue attribution to reduce OTA dependency.
Strategy
Best Hotel CRM Software in 2026
Comparing the best hotel CRM software for 2026. What makes a hospitality CRM different and how to evaluate SendSquared, Revinate, and Cendyn.
Strategy
Vacation Rental CRM in the Age of AI
A hospitality CRM built for hotels and vacation rentals becomes the data lake that powers agentic AI tools and intelligent guest experiences.
Strategy
Vacation Rental CRM + PMS Integration
A vacation rental CRM disconnected from your PMS is just a contact list. Learn how PMS-connected CRM drives direct bookings and lifetime value.
Technology
Hotel Unified Inbox for Guest Communication
Guests reach out via email, SMS, WhatsApp, Airbnb, phone, and web chat. A unified inbox brings every conversation into one view so nothing gets missed.
Technology
Hotel Call Tracking Beyond CallRail
Generic call tracking tools weren't built for hospitality. Hotels and resorts need call tracking that connects to their PMS, CRM, and guest profiles.
Experience
Hospitality CRM for Guest Loyalty
How a hospitality CRM helps vacation rental companies, hotels, and resorts deliver personalized guest and owner experiences at scale.
Experience
WhatsApp Messaging for Hospitality
WhatsApp messaging is the ideal channel for hospitality guest communication, especially for reaching international travelers.