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SendSquared vs Navis
Navis was the go-to call center for vacation rental companies. Since Revinate acquired it, the vacation rental market has been deprioritized. SendSquared was built from the ground up for vacation rentals,with everything Navis offered and a complete CRM, marketing, and communication platform on top.
Feature Comparison
How the Platforms Stack Up
| Feature | SendSquared | Navis |
|---|---|---|
| Vacation Rental CRM | ✓ | ✗ |
| Email Marketing | ✓ | ✓ |
| Two-Way SMS | ✓ | ✗ |
| WhatsApp Messaging | ✓ | ✗ |
| Voice / Call Center | ✓ | ✓ |
| AI Voice Agents | ✓ | ✗ |
| Unified Inbox (All Channels) | ✓ | ✗ |
| Lead Management & Pipeline | ✓ | ✓ |
| Reservation Sales Tracking | ✓ | ✓ |
| Marketing Automations | ✓ | ✓ |
| Guest Surveys & NPS | ✓ | ✗ |
| Digital Guidebooks | ✓ | ✗ |
| WiFi Captive Portal | ✓ | ✗ |
| Postcard / Direct Mail | ✓ | ✗ |
| Guest Verification | ✓ | ✗ |
| Mobile App (Staff) | ✓ | ✗ |
| Vacation Rental PMS Integrations | ✓ | Limited |
| Outsourced Call Center (RezForce) | ✗ | ✓ |
Key Differentiators
Why Vacation Rental Companies Choose SendSquared
Everything Navis Was, and Everything It Wasn't
Navis handled reservation calls and lead tracking. That's where it stopped. SendSquared gives you the same call center capabilities: queues, IVR, call recording, agent dashboards, PMS context, plus a full CRM, email marketing, SMS, WhatsApp, automations, digital guidebooks, guest surveys, and WiFi captive portals. One platform replaces your entire stack.
Built for Vacation Rental Companies
Since Revinate acquired Navis, the vacation rental market has taken a back seat to hotels. Navis's vacation rental PMS integrations are being de-prioritized. SendSquared integrates directly with Barefoot, Streamline, Escapia, Guesty, Hostaway, and RDP because vacation rental companies are our primary focus, not an afterthought.
AI Voice Agents for 24/7 Coverage
Navis relied entirely on human agents. When the phones stopped, so did your lead capture. SendSquared's AI Voice Agents handle reservation inquiries, answer property questions, and warm-transfer qualified callers to your team around the clock. No missed calls, no after-hours voicemail black holes.
Frequently Asked Questions
Can SendSquared fully replace our Navis setup?
Yes. SendSquared includes enterprise voice with call routing, IVR menus, call recording, barge and whisper, agent performance dashboards, and deep PMS integration. You get everything Navis offered for reservation sales, plus a complete CRM, marketing, and communication platform on top of it.
What happened to Navis after the Revinate acquisition?
Revinate acquired Navis in 2021 and rebranded the voice product as "Revinate Reservation Sales." The vacation rental-specific focus has diminished as Revinate prioritizes its hotel customer base. Many vacation rental companies that relied on Navis are looking for alternatives purpose-built for their market.
How do you handle migration from Navis?
Our onboarding team manages the full transition,lead data, call history, phone number porting, agent configurations, and PMS integration setup. Most vacation rental companies are fully operational within two to three weeks with zero downtime.
Which vacation rental PMS systems does SendSquared integrate with?
We have direct integrations with Barefoot, Streamline, Escapia, Guesty, Hostaway, RDP, Cloudbeds, and more. Real-time reservation data, guest profiles, and property details sync automatically,no CSV imports or manual data entry.
Ready to Move Beyond Navis?
Book a demo and see how SendSquared gives vacation rental companies everything Navis offered,and the complete platform it never had.
Schedule a Demo