Channel Integration
WhatsApp, Built Into Your CRM
SendSquared's WhatsApp Business integration brings two-way messaging into your Unified Inbox. Send pre-approved templates, automate guest communications, run bulk campaigns, and track every conversation — all tied to your CRM guest profiles with full reservation context.
Two-Way Guest Messaging
WhatsApp conversations flow into SendSquared's Unified Inbox alongside SMS, email, and voice. Your team responds from one place with full guest context. Every message is logged against the CRM profile, and the 24-hour conversation window extends automatically with each guest reply.
- WhatsApp messages alongside all channels in one inbox
- Full reservation and CRM context on every conversation
- Rich media support — images, videos, documents, and voice
- Read receipts and delivery confirmation on every message
Pre-Approved Message Templates
Create, manage, and send WhatsApp Business templates for marketing campaigns, transactional updates, and guest follow-ups. Templates support dynamic variables for personalization, rich media headers, quick-reply buttons, and call-to-action links — all managed and submitted for approval from within SendSquared.
- Marketing, transactional, and OTP template categories
- Dynamic variables for guest name, dates, and property details
- Rich media headers with images, video, or documents
- Quick-reply and call-to-action buttons on every template
Automated WhatsApp Workflows
Build automations that trigger WhatsApp messages from reservation events, form submissions, lead status changes, and custom business triggers. Pre-arrival instructions, booking confirmations, review requests, and follow-up sequences all run automatically through WhatsApp's native messaging channel.
- Event-based triggers tied to reservations and lead activity
- Pre-arrival, during-stay, and post-departure workflows
- Template selection and variable mapping in the automation builder
- Cross-channel orchestration with SMS, email, and WhatsApp together
Frequently Asked Questions
Does SendSquared support two-way WhatsApp messaging?
Yes. Guests can message you on WhatsApp and your team responds from the Unified Inbox alongside SMS, email, and voice — all in one place.
Can I use WhatsApp message templates?
Yes. Create and manage pre-approved WhatsApp Business templates for marketing, transactional, and follow-up messages directly within SendSquared.
Does WhatsApp integrate with automations?
Yes. Trigger WhatsApp messages from reservation events, form submissions, lead status changes, and custom workflows using the automation builder.
Can I manage multiple WhatsApp numbers?
Yes. Connect multiple WhatsApp Business numbers — local and toll-free — and manage all conversations from a single dashboard.
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