Guest Experience
Digital Guidebooks
Browser-based guidebooks that pull your PMS data automatically. Nine block types, from house access to restaurant guides to legal terms. Conditional visibility rules show the right content to the right guest. ID verification, gap night upsells, area guides, PDF export, and full Airbnb Off-Platform compliance. No app download required.
Reservation-Based Guidebooks
Each guidebook is tied to rental units through your PMS. When a guest receives their guidebook link, it loads with their reservation data: check-in and check-out dates, guest count, unit details, and property photos. Merge fields personalize descriptions with the guest's name, reservation dates, and property-specific information. No manual setup per booking.
- Unit-based guidebook assignment loads automatically per reservation
- Merge fields for guest name, dates, and property-specific content
- PMS property photos displayed in swipeable carousels
- Reservation details shown in a collapsible header section
Nine Content Block Types
Build guidebooks from nine block types: Identity (ID verification), House Guides (property info), House Access (check-in instructions), Area Guides, Local Guides, Restaurant Guides, Activity Guides, Other Guides, and Legal Terms. Each block has its own name, description, address, map location, photos, rating, and external links. Reuse blocks across multiple guidebooks.
- Identity, House Guides, House Access, Area, Local, Restaurant, Activity, Other, Legal Terms
- Per-block address, Google Places integration, and map coordinates
- Photo galleries with swipeable carousels and lightbox viewing
- Blocks are reusable; assign the same block to multiple guidebooks
Conditional Visibility Rules
Not every guest should see the same content. Guidebook-level conditions control OTA content hiding (price, email, phone number) based on reservation source or unit data. Block-level conditions control individual section visibility. Conditions evaluate against live reservation and unit properties with AND/OR logic. Show different check-in instructions for different units, hide pricing for Airbnb guests, or reveal VIP content for repeat visitors.
- Guidebook-level conditions for OTA price and contact hiding
- Block-level conditions for per-section visibility control
- AND/OR logic with operators like equals, contains, greater than, and in-list
- Evaluated against live reservation data at view time
Legal Terms & Acceptance
Legal Terms blocks gate all other guidebook content until the guest accepts. Require a signature name, email, and cancellation acknowledgement before any property information is revealed. Acceptance records track the guest's IP address, timestamp, and submitted data per reservation. Acceptances fire a workflow trigger, letting you automate follow-up based on legal term completion.
- Gate all guidebook content behind required legal acceptance
- Capture signature name, email, and cancellation acknowledgement
- IP address and timestamp logging for every acceptance
- Workflow trigger fires on legal terms accepted for automation
In-Guidebook ID Verification
Identity blocks let guests upload verification documents directly through the guidebook. Configure how many documents are required. Uploads go to secure S3 storage with access logging. Once an agent reviews and marks the contact verified, the Identity block hides automatically, replaced by their blue check badge across the platform. Reduce fraud and chargebacks without friction.
- Document upload directly within the guidebook experience
- Configurable number of required verification documents
- Secure S3 storage with access logging and audit trails
- Auto-hide verification block after contact is marked verified
Time-Based Access Windows
Control when guests can access their guidebook and when sensitive information becomes visible. Set access windows in days before and after the reservation. For example, a guidebook might be available 7 days before arrival and 3 days after departure. Separate access windows control when the property address is revealed, preventing early arrivals or address sharing.
- Configurable access days before and after reservation dates
- Separate address reveal window independent of guidebook access
- Per-block access windows for time-sensitive content
- Expired guidebooks show appropriate messaging instead of content
Maps, Photos & Rich Content
Every block can include a Google Maps location with color-coded markers visible on an interactive map view. Photo galleries support image, video (MP4), and PDF assets with per-asset display ordering and thumbnail sizing. Block descriptions support HTML, Markdown, and plain text, auto-converted for clean rendering. Merge fields work in descriptions for dynamic content.
- Interactive Google Maps view with color-coded block markers
- Image, video, and PDF asset galleries with carousel display
- HTML, Markdown, and plain text descriptions with auto-conversion
- Merge fields in descriptions for dynamic personalized content
Custom Block Type Ordering
Define the category order for each guidebook. Show Identity first, then House Access, then Restaurants, or whatever sequence makes sense for your guest experience. A default ordering is applied automatically, but each guidebook can override it. Blocks within each category follow their own display order for fine-grained control.
- Custom category ordering per guidebook
- Default ordering with per-guidebook override capability
- Display order control within each category
- Drag-and-drop reordering for block sequence management
Airbnb Off-Platform Compliance
Airbnb's Off-Platform Policy changed the game, and SendSquared guidebooks are ready. Privacy controls hide pricing, email addresses, and phone numbers from guests whose reservations originate from OTA channels. Condition rules evaluate the reservation source at render time and suppress sensitive content automatically. Curate a premium guest experience that stays fully compliant.
- Automatic price, email, and phone hiding for OTA reservations
- Condition-based content suppression evaluated at render time
- Fully compliant with Airbnb's Off-Platform and Fee Transparency policies
- Branded guidebooks that delight guests while protecting compliance
Theming, Branding & PDF Export
Make every guidebook feel like your brand. Custom primary, secondary, and background colors. Upload a background image for texture. Add your company logo with Open Graph meta tags for professional social sharing. Collapsible headers keep long guidebooks scannable. PDF export via html2pdf.js lets guests save a copy for offline access, ideal for properties with limited connectivity.
- Full color theming with primary, secondary, and background customization
- Company logo with Open Graph meta tags for social sharing
- Collapsible headers with default-collapsed option for long guidebooks
- One-click PDF export for offline guest access
Testimonials
What Our Clients Say
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
“We manage over 300 properties and SendSquared has been instrumental in streamlining operations. Consolidating all communications into one platform while maintaining personalized guest experiences has been transformative for our team.”
Shawn Montgomery
Director of IT, Collins Vacation Rentals
“SendSquared is an indispensable tool for us! One of their significant standout attributes is its ability to centralize communication channels, offering a one-stop solution for managing various modes of interaction. This consolidation streamlines our workflows, enhancing our efficiency and productivity. What's better is their customer support elevates the user experience. Their responsive team is always ready to assist, going above and beyond to ensure seamless integration and utilization.”
Fred Cercena
CEO & Founder, GetAway Vacations
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