Live Chat
Make Your Website Textable
Turn your website into a lead generation machine. SMS-based chat captures real phone numbers and keeps the conversation going long after visitors leave, generating up to 11x more inbound leads than traditional web forms. Customizable widget, automated responses, PMS context, and seamless handoff to live agents.
11x
More Inbound Leads
90%
Response Rate via SMS
24/7
Automated Availability
Webchat to Persistent SMS
When a visitor engages with your chat widget, they provide their name, phone number, and message. That submission instantly becomes an SMS conversation in your Unified Inbox, persisting long after they close the browser tab. Your team replies via SMS, the guest responds from their phone, and the conversation continues for days, weeks, or months. No login required, no app to download.
- Chat submissions convert to persistent SMS threads automatically
- Conversations continue via text after visitors leave your site
- No guest login or app download required
- Real phone numbers captured for ongoing outreach
Customizable Chat Widget
The embeddable widget uses Shadow DOM for complete style isolation, so it looks right on any website regardless of your CSS. Configure the widget color theme, position on the page, and introductory message. Each chat campaign links to a specific SMS phone number and can auto-add captured contacts to a CRM group. Deploy with a single script tag on any website.
- Shadow DOM widget with style isolation on any website
- Configurable color theme, position, and intro message
- Per-campaign SMS number selection for multi-property sites
- Single script tag deployment with no code changes required
Automated Responses & Templates
Every chat campaign links to a response template with a custom title, introductory message, and automated reply. When a visitor submits their message, the automated response goes out immediately via SMS, acknowledging the inquiry and setting expectations. Templates are managed separately so you can A/B test different response styles across campaigns.
- Automatic SMS response on every chat submission
- Custom templates with title, intro, and response message
- Multiple templates for A/B testing across campaigns
- Template validation required before campaign activation
CRM & Lead Integration
Chat submissions create or find contacts in your CRM automatically. New contacts are sourced as chat leads. Auto-group assignment adds captured contacts to a designated CRM group for segment targeting. The conversation appears in the Unified Inbox alongside SMS, email, WhatsApp, and Airbnb, giving agents full context when they follow up.
- Automatic contact creation or matching in the CRM
- Auto-group assignment for segment and campaign targeting
- Conversations routed to the Unified Inbox with full context
- Lead tracking from first chat to confirmed booking
Automated Drip Messaging
Captured chat contacts enter your automation engine. Trigger drip sequences based on chat submission, reservation status changes, or time delays. Messages adjust dynamically as PMS data updates. A visitor who books after chatting gets booking confirmations instead of follow-up nudges. Persistent SMS conversations mean your drip messages land in an existing thread, not a cold outreach.
- Drip sequences triggered by chat submission and PMS events
- Dynamic messaging that adapts to reservation status changes
- Messages land in existing SMS threads for higher engagement
- Combine with segment conditions for targeted follow-up paths
Multi-Campaign Management
Run different chat campaigns for different properties, brands, or use cases. Each campaign has its own widget configuration, SMS number, response template, and auto-group assignment. Activate and deactivate campaigns independently. Manage all campaigns from a single dashboard with full CRUD control.
- Multiple campaigns with independent widget and number configurations
- Per-campaign group assignment and response template
- Activate and deactivate campaigns independently
- Single dashboard for managing all chat campaigns
Testimonials
What Our Clients Say
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
“We manage over 300 properties and SendSquared has been instrumental in streamlining operations. Consolidating all communications into one platform while maintaining personalized guest experiences has been transformative for our team.”
Shawn Montgomery
Director of IT, Collins Vacation Rentals
“SendSquared is an indispensable tool for us! One of their significant standout attributes is its ability to centralize communication channels, offering a one-stop solution for managing various modes of interaction. This consolidation streamlines our workflows, enhancing our efficiency and productivity. What's better is their customer support elevates the user experience. Their responsive team is always ready to assist, going above and beyond to ensure seamless integration and utilization.”
Fred Cercena
CEO & Founder, GetAway Vacations
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