Guest Loyalty Without The Points Program
Turn One-Time Stays Into Repeat Direct Bookings
Your past guests are your most valuable marketing asset. SendSquared tracks lifetime value across every stay and touchpoint, then automatically segments and nurtures guests back into direct bookings, no loyalty card required.
Lifetime Value Across Every Stay
SendSquared tracks total revenue per guest across all reservations, channels, and properties. Know exactly who your highest-value guests are, how often they return, and what drives their booking decisions, updated in real time from your PMS.
- Real-time lifetime value calculated from PMS data
- Revenue tracked across all properties and channels
- Stay frequency, average spend, and booking patterns
- Identify your top 10% most valuable guests automatically
Smart Segmentation by Behavior
Automatically segment guests by stay recency, frequency, spend level, property preferences, and booking channel. Dynamic segments update in real time so your campaigns always target the right audience with the right message.
- 12 condition types with 12 operators for precise targeting
- Segments update dynamically as guest data changes
- Group by stay recency, LTV tier, property type, and more
- Identify at-risk guests who haven't rebooked
Automated Re-engagement Campaigns
Trigger multi-channel campaigns based on guest behavior, including anniversary of last stay, birthday, and seasonal availability at their favorite property. Email, SMS, and postcard work together to bring guests back direct.
- Stay anniversary and birthday trigger campaigns
- Seasonal availability alerts for favorite properties
- Email, SMS, and postcard in coordinated sequences
- SendTime AI delivers messages when guests are most receptive
Personalized Offers That Convert
Move beyond generic blast emails. Leverage stay history and preferences to send offers guests actually want, including their preferred property type, destination, dates, and price range. Past guests convert at 3-5x the rate of cold prospects.
- Offers tailored to property preference and stay history
- Dynamic content blocks personalized per guest
- Revenue attribution tracks campaign-to-booking conversion
- Past guests convert 3-5x higher than cold prospects
Ready to Get Started?
See how SendSquared can transform your hospitality operations.
Schedule a Demo