Never Let a Lead Die on the Vine
Turn Every Inquiry Into a Booking
Phone calls, website chats, and email inquiries are your highest-intent leads, yet most property managers lose half of them to slow follow-up or no follow-up at all. SendSquared captures, routes, and nurtures every inbound inquiry automatically.
Multi-Channel Lead Capture
Every inbound touchpoint feeds into a single lead pipeline. Phone calls create leads with call recording and PMS context. Website chat captures visitor details before they bounce. Web forms and email inquiries auto-create lead records with source attribution.
- Phone calls auto-create leads with recording and context
- Website chat captures 11x more leads than forms alone
- Email and web form inquiries flow into the same pipeline
- Every lead tagged with source for channel attribution
Lead Pipeline & Agent Assignment
Kanban-style pipeline gives your team full visibility into every active lead. Assign agents by round-robin, property expertise, or availability. Custom statuses and categories match your sales workflow, from new inquiry through booked.
- Kanban board with custom stages and statuses
- Agent assignment by round-robin or expertise
- Lead scoring prioritizes highest-intent inquiries
- Mobile app keeps agents responsive on the go
Automated Follow-Up Sequences
Leads that don't convert immediately enter automated drip campaigns. Strategically timed follow-ups across email and SMS keep your properties top of mind, because the guest who inquired Monday often books Thursday after the third touchpoint.
- Drip campaigns triggered by lead stage and behavior
- SMS + email follow-up sequences with smart timing
- Personalized content based on inquiry details
- Auto-escalation for leads going cold
Task Tracking & Accountability
Every lead generates tasks linked directly to the conversation thread. Agents see exactly what needs to happen next, managers track completion rates, and nothing falls through the cracks, from initial callback to signed rental agreement.
- Tasks linked to lead conversations and messages
- Agent productivity tracking and completion rates
- Manager dashboards for pipeline health
- Full audit trail from inquiry to booking
Ready to Get Started?
See how SendSquared can transform your hospitality operations.
Schedule a Demo