The Complete Guest Journey
Automate Every Guest Touchpoint
From booking confirmation through post-checkout review request, automate every communication with the right message at the right time on the right channel. SendSquared's automation engine handles the full guest lifecycle so your team focuses on exceptions, not routine.
Pre-Arrival: Set Expectations, Build Excitement
Automated sequences triggered by PMS reservation data handle booking confirmation, payment reminders, guest verification, travel insurance offers, and digital guidebook delivery. Guests arrive informed and excited, and your team handles zero manual sends.
- Booking confirmation and payment reminder sequences
- Guest ID verification before arrival
- Digital guidebook delivery with property-specific content
- Pre-arrival upsells: early check-in, add-ons, upgrades
In-Stay: Proactive, Not Reactive
Check-in instructions trigger automatically on arrival day. Mid-stay check-ins catch issues before they become bad reviews. Local recommendations and activity suggestions keep guests engaged and extend their experience beyond the property.
- Arrival-day check-in instructions via SMS
- Mid-stay satisfaction check catches problems early
- Local recommendations and activity suggestions
- Maintenance request routing to the right team
Post-Stay: Capture Feedback, Drive Rebooking
Automated post-checkout sequences request reviews, collect NPS scores, and deliver personalized re-booking offers. High-NPS guests get directed to public review sites. Low-NPS guests get routed to your team for private resolution.
- Post-checkout review and survey requests
- NPS-based routing: praise goes public, issues stay private
- Re-booking offers with personalized pricing
- Thank-you sequences that keep your brand top of mind
Multi-Channel Orchestration
Guest Time AI selects the optimal channel and timing for each touchpoint, from SMS for urgent check-in details, to email for rich guidebook content, to voice for high-touch VIP guests. 20+ automation triggers ensure nothing falls through the cracks.
- Guest Time AI optimizes channel and send timing
- 20+ PMS-event triggers for precise automation
- Conditional branching adapts to guest responses
- Works across email, SMS, WhatsApp, Airbnb, and voice
Ready to Get Started?
See how SendSquared can transform your hospitality operations.
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