Capture, Enrich, Re-engage
ReMarketing: Own Your Guest Database
Most property managers can't market to the majority of their guests. OTA emails are masked, phone inquiries go uncaptured, and website visitors bounce without a trace. SendSquared's ReMarketing solution combines WiFi capture, call dispositions, and website integrations to build the direct database you own.
WiFi Captive Portal Capture
Every guest who connects to property WiFi becomes a marketable contact. Custom-branded splash pages collect email and phone at check-in, automatically matching guests to their PMS reservation for a complete profile, even OTA guests with masked emails.
- Capture real email and phone from every WiFi connection
- Custom-branded splash pages per property or portfolio
- Auto-match guests to PMS reservations
- Unmask OTA guest contact information
Call Dispositions & Agent Tagging
Every phone call is a data capture opportunity. Agents tag call outcomes with dispositions that automatically enroll callers into segments: inquiry, quote given, follow-up needed. This turns your call center into a lead generation engine.
- Tag call outcomes with structured dispositions
- Auto-enroll callers into targeted segments
- Track inquiry-to-booking conversion by source
- Build marketable lists from phone traffic
Website & Chat Data Capture
Embedded forms, website chat, and custom integrations capture visitor data before they bounce. SMS-based chat alone generates 11x more leads than traditional web forms, feeding directly into your CRM with source attribution.
- AI-powered website chat captures 11x more leads
- Custom form and pop-up integrations for your booking site
- Every capture feeds directly into CRM with source tracking
- Exit-intent and browse-abandonment triggers
Multi-Channel Re-engagement
Once captured, your database becomes a revenue engine. CRM deduplication enriches profiles with PMS stay history and lifetime value, then automated campaigns re-engage guests across email, SMS, and postcard with personalized direct booking offers.
- Contact deduplication and PMS enrichment
- Segment by lifetime value, stay recency, and behavior
- Automated email, SMS, and postcard re-engagement
- Revenue attribution tracks campaign-to-booking ROI
Ready to Get Started?
See how SendSquared can transform your hospitality operations.
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