Host and Home Adds 10 Doors a Month After Consolidating 5 Vendors to 1 Platform

We use it as a marketing platform. We use it as a guest experience platform. We use it as a sales platform. We use it as a print marketing platform. We use it for our owner communication. We use it for our email system. I mean, it literally is — it is the second most important thing in our company outside of our PMS. All of our departments use it. Everyone in the company uses SendSquared. The engagement is what keeps us so well connected.

The product itself is a really good product. If they didn't do anything else to it at all, at this point, we would be fine. There wouldn't be any issue with the product. But the fact that we have a weekly standing meeting with these guys and they are willing to say, "What is it that you need?" And then within two to three weeks typically, it's shipped to us and we have the product — and then we help refine it with them. It's just, it really is an incredible partnership.

A good word is fragmentation. We had a lot of systems that did a lot of things, but they were all fragmented. So we used a traditional phone system for a phone system. We used a PMS CRM for our reservations team. We had a totally different product for our owner marketing. We had a totally different product for how we scraped owner data.

Most people think that what we do from the outside looking in is we throw properties on Airbnb and that's the end of it. They don't realize that we are a construction company, a marketing company, a hospitality company, and anything and everything in between.

After we saw what SendSquared had packaged all together and made in one unified ecosystem, it just made sense. Nicolas and Roy are phenomenal. If we ask for something to be built, they'll build it. It's actually pretty impressive how fast they can ship a product after the request has been made.

Nicolas is a kindred spirit. He's scrappy, he's gritty. I love the fact that if there is a better way to do something or there is a better process, then he is willing to get in there and work with the clients to figure out what the best solution is.

Nicolas's company has been able to unify all of that. Now we take the workflow and we say, "How is the best way for SendSquared to automate this thing to give our employees their time back?" Which has just been a game changer for us.

We always say that we can automate as much as we can automate, but there still has to be a human element to hospitality. The automations still feel very personal and we can pull from that data to make sure that we're giving the guests an amazing experience.

So the things that I care about are very different from the things that are an immediate care from the guest experience. For me, it translates into higher repeat reservations, higher review scores across the board, and more review collection.

We prospect using SendSquared, using the scrape data that comes in from any location that it may come from. We then make sure that we've got email, text, and mail or campaigns that go out. SendSquared handles all of that for us. We're adding on average 10 doors a month at this point.

Nic and I have a similar story just in very different spaces. Nic built a really cool product for somebody else, and so did I. The cool thing is to watch the thing that you thought 10x way faster than you expected it was going to. He's a great resource just to bounce things off of. It's a really nice symbiotic relationship between the groups.

The guys are great. The relationship that we've got with them is great. It's worth every dollar. I would recommend it to anybody.